Support
How to Create a New Support Ticket
To help us resolve your issue as quickly and accurately as possible, please follow these guidelines when creating a new ticket:
1. Use a Clear Title With Keywords
Your ticket title should briefly summarise the issue and should include keywords that help us quickly route the issue to the necessary department for accurate and fast solutions.
Keywords:
2. Provide Detailed Information
In the description, include:
What you were trying to do
What actually happened
Any error messages shown
The module or page affected
3. Attach Screenshots or Files (If Applicable)
Screenshots, screen recordings, or logs are highly encouraged where possible.
Visual evidence significantly speeds up troubleshooting.
4. Submit One Issue Per Ticket
Please avoid combining multiple unrelated issues into a single ticket.
This allows each issue to be tracked and resolved independently.
Once submitted, you’ll receive updates directly through the support portal until the issue is resolved.